- Our packages
Starter Plan
For startups and small businesses basic, reliable customer support.
$249
/mo
What is included?
☑️Multi-Channel Support: Email and live chat support
☑️Coverage: 8/5 (8 hours – business, Monday-Friday).
☑️200 tickets monthly covered under SLA
☑️Unlimited tickets covered outside of SLA
☑️24 hours response time SLA
☑️Ticketing and Livechat tool inclusive
☑️1 FAQs documentation.
☑️Monthly Reporting: ticket counts, trends, customer satisfaction scores, top issues, etc.
☑️add-on monthly tickets covered under SLA available at $1 per ticket.
Growth Plan
For scaling businesses requiring robust, multi-channel support.
$599
/mo
What is included?
☑️Multi-Channel Support: email, live chat, and social media (3 platforms)
☑️Coverage: 24/7 (24 hours, Daily).
☑️600 tickets monthly covered under SLA
☑️Unlimited tickets covered outside of SLA
☑️12 hours response time SLA
☑️Ticketing and Livechat tool inclusive.
☑️Integrations: CRM integration for leads generation
☑️Monthly Reporting: ticket counts, trends, top issues, customer satisfaction scores, sentiment analysis, and actionable insights etc.
☑️Branded Self-Service Portal:
- Searchable Knowledge Base: 1 article/FAQs documentation weekly;
- Community Center (forum) management
- ticket portal.
- Assist with formatting and optimization of client-uploaded articles
☑️Agent Training: Quarterly re-training of agents based on new product updates or changes in customer behavior.
☑️add-on monthly tickets covered under SLA available at $1 per ticket.
Premium Plan
For enterprises needing comprehensive, high-touch support.
$1999
/mo
What is included?
☑️Multi-Channel Support: email, live chat, phone, and social media support (5 platforms).
☑️Coverage: 24/7 (24 hours, Daily).
☑️2000 tickets monthly covered under SLA
☑️Unlimited tickets covered outside of SLA
☑️2 hours response time SLA
☑️Ticketing, Livechat and contact center tool inclusive with BYOC and phone number porting support.
☑️Integrations: Integration with eCommerce, CRM, and marketing tools.
☑️Near Real-time Reporting: ticket counts, trends, top issues, customer satisfaction scores, sentiment analysis, and actionable insights etc.
☑️Custom Monthly Reporting: Tailored KPIs (e.g., CSAT, NPS) with competitor benchmarking.
☑️Quality Assurance: Monthly call audits for 20% of interactions to ensure brand consistency.
☑️Branded Self-Service Portal:
- Searchable Knowledge Base: 5 article/FAQs documentation weekly;
- Community Center (forum) management
- ticket portal.
- Assist with formatting and optimization of client-uploaded articles
☑️Custom Operations workflow: custom customer support runbook tailored to your specific needs.
☑️Agent Training: Monthly re-training of agents based on new product updates or changes in customer behavior
☑️Designated Account Manager: Weekly cadence, business review, and strategic support.
☑️add-on monthly tickets covered under SLA available at $1 per ticket.
☑️inbound calls billed separately at $0.009 USD per minute if using our contact center tools.
Custom Plan
Custom solution for your unique requirements.
What is included?
- Dedicated Agent: a dedicated agent trained only on your business
- Short-term flexible staffing: peak season surge support for black Friday, product launches, etc.
- Pricing features
Simple pricing unbeatable value
Multi-Channel Support
Provide 24/7 assistance via phone, email, live chat, and social media for consistent experiences
Ticket Management
Streamline issue tracking and resolution with advanced CRM tools.
Escalation Handling
Resolve complex queries with dedicated specialists to maintain trust.
Customer Feedback Analysis
Collect and analyze feedback to improve service quality.
Training & Quality Assurance
Train support teams and monitor interactions to uphold brand standards.
- FAQs
Popular questions
What is SLA?
SLA = Service Level Agreement, the maximum time it takes for our team to respond to a customer ticket.
What determines a closed ticket:
Tickets are auto closed after no response from customer in 24 hours.
Can I carry forward my unused credit?
No.
What counts as a ticket?
A ticket is one customer-initiated interaction (e.g., a DM, email, chat, or phone session). Multiple questions in the same session count as one inquiry, but new sessions or messages on different channels count separately.
If you don't meet SLA?
In situations where we are unable to meet SLA, excluding force majeure, we will give a prorated ticket count refund.
GDPR & CCPA compliant.
All conversations are encrypted, and data is handled with enterprise-grade security standards.