GreenLeaf Wellness aimed to scale their customer support to handle a surge in inquiries driven by a new product line launch. With inquiries coming via email, live chat, and social media, they struggled to maintain brand consistency and response speed. AlphaTwelve implemented a robust multi-channel support system, integrating AI tools and CRM to enhance efficiency and customer satisfaction. The project focused on reducing response times and improving loyalty metrics.

PureGlow Skincare needed to overhaul their customer support to manage a spike in inquiries from a viral product launch. With customers reaching out via email, live chat, and Instagram, their small team struggled with delays and inconsistent responses. AlphaTwelve implemented a scalable, multi-channel support system with AI integration and CRM tools to streamline operations and boost satisfaction. The project aimed to reduce response times by 80% and improve customer retention.